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Do I need a fast Internet connection to use Worship Artistry?

Yes, you do. Our site’s features require the best technology out there to give you—our users—the best experience possible. We could lower our standards, but that would lessen your experience. 

Why am I having trouble viewing lessons? 

• Try logging out and back in to Worship Artistry. If that doesn't work, try restarting your browser. Sometimes that allows the system to reset. 
• Try a different browser, we've noticed that Worship Artistry works better with Chrome and Safari.
• Try viewing on a different platform (phone, tablet, or computer) to see if it's an issue across devices or localized to one device.
• If you at any time have manually changed your DNS server, change it back to its default setting to see if that makes a difference.
• If you've checked into all these and are still having trouble, let us know and include any specific error codes you come across.

How do I fix audio issues?

If there's a video that isn't playing for you, first try switching browsers and/or devices. Then, ensure any browsers are updated. If you're on the app, try it on a browser to isolate the issue. If it's still not playing, let us know the song, artist, album, instrument, and specific video that needs attention.

Can I print chord charts and sheet music?

To print the chord chart, simply select the print icon when you're in the song lesson. Then use your device's print function. Print from a mobile device by using a browser while holding the phone in landscape orientation. That's when you'll see the print icon.

Why can't I hear my instrument in the 'Practice Mix' or 'Play Along'?

Don't worry, that's the point. We drop the volume of your instrument down so you can hear yourself play along with the other instruments on the album recording. It's a great way to get a full-band practice experience when you're on your own. If you want to hear the master recording with your instrument, the Music Video is what you're looking for. 

How do I make and share setlists?

Read our helpful article.