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How do I get a receipt for my charge?

You can access receipts by going to the :// menu, then "My Account," then Manage Subscription, then Manage Billing, then look for your Invoice History. Selecting the little boxy arrows will open up your receipts for downloading and printing. Prices are listed in US Dollars.

Can I share my account with a friend?

No. If you'd like to go in with your friends or your worship team, choose one of our team plans.  

How do I cancel my subscription?

Go to the :// Menu > My Account > Manage Subscription > Cancel your subscription.

If your account is active, there is a link to cancel under the upgrade options. Canceling your account simply prevents the next recurring fee.

Can I get a refund?

A prorated refund may be issued for a charge transaction settled within the past 30 days. A prorated refund is not automatic, contact us if that's something you're looking for.

Can I change my account plan?

Upgrading: You can always upgrade from a monthly plan to an annual plan, an individual plan to a team plan or a smaller team to a larger team at any time. To upgrade, visit :// Menu > My Account > Manage Subscription.

Downgrading:Changing your plan from an annual to monthly, a team to individual, or a larger team to a smaller team is a bit more complicated but not impossible. Since refunds are not automatic and we can only issue them within 30 days of a transaction, please downgrade your plan either soon after or soon before your billing renewal transaction.

How do I add team members?

Visit the :// Menu > My Account > Manage Team > Add Members to add new team members to your team account. We'll automatically send them their new login information.

If your team member has had an account with Worship Artistry prior to joining your team, they can continue to use their old login. They will be automatically added to your team account. If their subscription is still active, the addition may not be automatic, so reach out to us and we'd be happy to take a look at their account and add them to your team for you.

For more information, view this article.

Can I replace team members instead of upgrading team size?

Absolutely. Purchasing a team size unlocks that number of team members, but you can change the roster at any time. Visit the :// Menu > My Account > Manage Team > Add Members to delete members, then add new ones. If you need to swap them back, follow the same process.